When you plan Curtiss-Wright Defense Solutions into your program, you can rely on our Technical Support Specialists to provide guaranteed response times, access to highly skilled hardware and software engineering support, and a concise escalation procedure to ensure timely resolution of your support issues.

To access software and manuals online support and lifecycle management visit our Total LifeCycle Management Support site. Upon registration and export approval, you will have online access to our technical documentation. A support engineer will gladly assist with identifying the resources that may be helpful to you. Learn more about Total LifeCycle Management here.
 

Phone and Email Support
To contact our main Technical Support office, 8AM-5PM EST:
    T: 866 298 2066 or 613 254 5150
    F: 613 599 7777
    E: support@curtisswright.com
 

 

Software Upgrade Program

Our Software Upgrade Program (SUP) allows customers to access on-going software patches, fixes and new releases.

The SUP provides customers with access to on-going software updates via our Continuum Support site when they are made available. Updates may include changes to software, documentation, or options intended to broaden, enhance, or improve capabilities of the product. Each quarter, all new software and documentation revisions are matched to active maintenance agreements. Software upgrades are limited to specific packages. SUP includes:

  • Ongoing BSP releases and integration with the latest RTOS and Tools
  • Access to fixes, upgrades, downloadable patches, and workarounds
  • Technical documentation, updates, and errata
  • Pin-out configuration utilities, troubleshooting wizards, and interactive tutorials
  • Technical application notes
  • "As-is" sample code and example applications
  • Downloadable software products and demos

The price of the annual SUP subscription is typically 20% of the price of the Software Product list price. Questions regarding the SUP can be directed to your local Area Sales Manager or by emailing SUP Support. Click here to review Curtiss-Wright's Software Upgrade Agreement
 

Levels of Support

Technical Support is provided at two levels: Standard Support and Signature Support. These are designed to provide different support coverage and level of service to suit your support needs. Standard Support is included with most standard products to help you get started and begin your development quickly.

Standard Support provides free product-specific support on all standard current products. It also includes 8 business hours of free support per program per product for special current products. Special current products include custom, FPGA, graphics, Linux and Integrity-based products.

Signature Support is an enhanced support option that provides a higher level of service and an extended support scope. Signature Support includes all the features of Standard Support plus priority service and extended support for Curtiss-Wright products, support related to customer-unique environment, application, sub-system, or related 3rd party products.

Terms and conditions for Standard and Signature Support can be found here:

 

Submit a Support Request
 

 

 

Infocenter

Curtiss-Wright Debuts “Supply Chain Proofed” Safety Certifiable Rugged Graphics Module for Airborne Platforms New V3-717 3U OpenVPX™ graphics processor module supports DO-254 DAL A and... MORE> Curtiss-Wright Collaborates with NI to Migrate Industry-Leading Software Defined Radio Technology to CMOSS and SOSA Technical Standard 1.0 Aligned Systems New VPX3-E320 module is industry’s first fully rugged MOSA-based 3U OpenVPX™... MORE> FACE™ Solution Demo: Digital Cockpit Flight Display Wind River, Ansys, CoreAVI, Curtiss-Wright, and RTI FACE Solution Demo MORE> Curtiss-Wright Boosts Ruggedization of 6U OpenVPX™ Module with New Eight-Core Intel® Xeon® W-11000E Series Processor VPX6-1961 SBC features the just announced eight-core Intel Xeon W-11000E Series... MORE> Curtiss-Wright Introduces Versatile Multi-Standard 20 Port 1/10/40 Gigabit Ethernet Switch Module for Deployed VPX Systems New VPX3-655 3U OpenVPX™ module delivers highly configurable intra- and... MORE> Enabling AI & Machine Learning: The Role of Tensor Cores Tensor cores are indispensable for performing the types of calculations needed for... MORE> Curtiss-Wright Debuts Industry’s First Safety Certifiable OpenVPX™ Single Board Computer to Feature the NXP® 16-Core Layerscape™ LX2160A Arm® Processor New V3-1708 SBC features 16-Core 64-bit Arm Cortex®-based module to deliver... MORE> Curtiss-Wright Sets New Standard for Single Board Computer Performance with First 11th Gen Intel® Core™ OpenVPX™ Module VPX6-1961 SBC features the new 8-Core 11th Gen Intel Xeon® W (“formerly Tiger... MORE> Curtiss-Wright Expands Family of Rugged Assured-Positioning, Navigation & Timing Solutions for Military Ground Vehicles with Introduction of Vehicle Computer/Switch New A-PNT vehicle computer and Gigabit Ethernet switch provides Chip Scale Atomic... MORE> Embedded Ethernet - Physical Layer Standards Initially intended to connect computers on local networks, Ethernet applications... MORE> Assured Positioning, Navigation, and Timing (A-PNT) This white paper looks at how using complementary PNT technologies that leverage... MORE> Comparing CPUs and GPUs for Deep Learning and Artificial Intelligence Which is better for machine learning applications, 2nd Generation Intel Xeon... MORE>
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